GraftinGardeners Terms and Conditions

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Terms, Conditions, Cancellations, Complaints & Insurance

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Last updated: 12/10/18

Where Quality & Customer Satisfaction Come First

See What Previous Clients Have to Say About Us

Excellent! Great service and fairly priced. Everyone involved was friendly and efficient from the office staff to the engineers. Highly recommended!

Very happy to recommend these guys. They cut our tree back 5 years ago and I had no hesitation digging out the invoice and calling them again.

Great professional team. They came to reduce a pear tree in the garden and did a very good job. They knew what to cut or not cut for the tree to recover from the trauma of the reduction.

From Felling to Pruning & Stump Removal, We Can Help!

Fill out the form below, or call 0208 123 7653 to get in touch with us.

Why Choose GraftinGardeners?

ARB Approved Contractor

Fully Insured & Qualified

Free On-site Quotations

Family Owned & Operated Business

Removal Of Waste Included

Selina Mills

15:26 27 Sep 21

Arrived on time, got straight down to work showing great agility. The tree was cut down rapidly and cleared away... swiftly. The team were jovial efficient and friendly. Would not hesitate to recommend GraftinGardenersread more

Krzysztof Peksa

10:39 13 Sep 21

I needed an emergency tree removal ( next day service) . Graftin Gardeners provided an excellent service and the three... has been removed within few hours. What is equally important is that they have charged me a standard market rate for the service. I have called few other companies and they all tried to charge much more ( special rates, emergency rates etc). Great service and honest people. Thank youread more

Dean Taylor

10:25 07 Sep 21

Outstanding service through and through. Very reasonable price and great experience using them overall . Thank you guys... for making my garden look like a garden again despite the condition it was in before attending. I will definitely recommend the company.read more

Madison White

10:16 07 Sep 21

The whole team was very efficient and professional ! They carried out a large job on a small times scale, and did... great! Adam was very helpful in answering all questions I had and from beginning to end I couldn't fault them at all. 100% Recommend Graftin Gardeners and I will definitely be using them again.read more

Doug Samuel

10:26 04 Sep 21

These guys managed to damage my car while carrying out works on my estate. Even with witnesses they are still denying... it. Clearly not an honest group of workers and would not recommend anyone using them if they don’t want a £800 bill for damage they’ve caused to a car.read more

Nicola Rapley

12:23 21 Aug 21

Can not recommend this company enough! Luke and John arrived promptly at the time stated to fell our Lime tree. The... guys worked hard and ensured the safety of everyone was paramount. They were courteous and professional, nothing was too much trouble!My garden has been left spotless. Thank you guys, great team work!read more

Charles M

09:46 15 Aug 21

Excellent service. Alistair was highly professional and could not have been more efficient and helpful. Also, the clean... up was thorough. Very happy to recommend.read more

Michael Dent

13:06 03 Aug 21

Graftingardeners have done two jobs for me now, pollarding a large poplar tree in 2017 and pruning a smaller cherry... tree in 2021. Both jobs were carried out exactly to spec with a very high degree of professionalism. Could not recommend Adam & the whole team more highly.read more

James Riley

07:38 22 Jul 21

Brilliant service. From Adam quoting me and being really responsive to the guys who came and carried out the works.... Great company, would 100% use again & recommend.read more

Catherine Hibberd

09:02 16 Jul 21

In the past I have had great experiences with this company but I would not recommend them now. They quoted me £375 plus... VAT for a garden clean up. Last year same price great job - garden looked lovely. This year on the first appointed day they did not show up and did on phone me to say they weren't coming. On the second appointed day a gardener came round and roughly strimmed my garden for 2.5 hours - an hourly rate of £150 plus VAT. They didn't take away the debris because a van was out of service so I'm trapped at home for a third day too. I'm perfectly happy to pay for a rough and ready tidy up if that's all they have time for, but when I complained they took £100 off the bill (reducing their hourly rate to £110 an hour) and didn't engage with me at all on fixing things. All in all this was an extremely unpleasant experience.read more

Steve Charles

15:31 23 Jun 21

I was truly bowled over by their work. I cannot thank them enough for saving my large, ancient and much-loved cooking... apple tree which had uprooted and fallen. The fact they then spent much time clearing up all the considerable foliage and leaves so meticulously was the icing on the cake. Not only that, incredibly nice and friendly people too. Five stars all the way!read more

Gill Davies

16:14 14 Jun 21

Zac and John came to reduce the crown on a cherry tree. Can’t recommend them more highly. Professional, friendly team... who took a great deal of care over the job and I’m pleased with the result. Tidied up really well afterwards too! Thoroughly nice guys and job well done. Thanks!read more

Girish Menon

10:44 30 Apr 21

Very professional, friendly and fast work. They came on time, went about their work with super efficiency and cleared... the mess as well ! Highly recommended !read more

Catherine Collins

15:59 21 Apr 21

Fast but efficient ,friendly and professional. Would highly recommend if you need their services .Very respectful of... your home as well .no mess .read more

Ian Logan

09:56 11 Mar 21

Your "Spiderman" was simply amazing and extremely efficient . The team you sent were polite all efficient and cleaned... up very well when finished.I would give your name to anyone who asked me for tree surgeonsread more

Gerard Kelly

17:59 03 Mar 21

This is the third year we've used GraftinGardeners and they're by far the best tree surgeons we've employed. Their guys... are always very professional, know what they're doing and - just as importantly - leave everything neat and tidy afterwards. I can't recommend them highly enough. Gerard. Londonread more

Frances Oliver

18:52 14 Feb 21

Can’t recommended this company enough. Efficient and hardworking team. They took a huge tree down for me. Can’t fault... their politeness, timekeeping and knowledge of tree felling 😊read more

Lindsey Griffiths

13:26 31 Jan 21

A super team of Lewis, Dean & Josh were polite and friendly as well as being very thorough in both the work and the... clean-up afterwards. They dealt with a serious cut back of a large tree as well as reducing and shaping several smaller trees. We are very pleased with the results - thank you GraftinGardeners!read more

Lyndsey Unwin

10:01 29 Jan 21

We were delighted with the work carried out by the guys from Graftingardeners. The tree at the front is pruned and... beautifully shaped and the conifers look so much better now they have been reduced. They worked really hard on a drizzly morning and provided an excellent service. Thank you!read more

Mark Chester

09:58 20 Jan 21

We employed GraftinGardeners to do some work on a large horse chestnut tree which was overhanging our garden. The team... was very friendly, did an excellent job and left things very tidy. Highly recommended.read more

Charlie Grainger

15:01 30 Nov 20

What a great job you did. Arrived very promptly, which was fantastic, really nice guys, got on with the job really... quickly, did it beautifully and tidied it all up. An all-round brilliant job, thank you.read more

Jack Bayliss

20:10 23 Nov 20

We had graftin gardeners around to our house after we just moved in as our garden was really overgrown. It took the... guys three long days of non stop hard work to get the garden cleared. I can not recommend them highly enough. They was on time, polite and left my garden and drive way very tidy. We are now having them back yearly to trim trees and keep the garden looking good. Big thumbs up from us.read more

Hannah Jones

14:32 15 Nov 20

Val Jones (my mum) said "It was a very efficient, quick and tidy service. Ryan and the boys were great and I am really... delighted - the tree reduction gives so much more light in my garden! I would recommend them."read more

Nita D

15:11 24 Sep 20

Adam was very helpful and explained everything during the initial site visit, he gave a competitive quote for reducing... the height of a big lime tree, and obtained the necessary permission from the Council, his team arrived on time 6 weeks later and did a lovely job and left everything neat and tidy. He is very friendly and really knows his stuff.read more

Leonora Neale

17:41 16 Sep 20

We were really impressed with Graftin Gardeners. They were friendly, professional and efficient. They were the only... tree surgeons we contacted who actually came by to assess our front garden and provide an accurate quote. They took the time to explain areas of concern which was really useful. We booked them in to do our front garden the next week and they got it all done in only two hours. We were really pleased with the results (see photos). We'd definitely recommend them and will use them again.read more

Shelley Hoppe

14:36 14 Sep 20

Absolutely brilliant service, really good value for money. I'm pleased to have found them!

Tanith Jane

17:18 07 Sep 20

Just brilliant. They really know their stuff and gave me some great hints and tips (also dispelling some myths). I felt... that my beautiful mimosa was in safe hands whilst they took into account my neighbours needs and also my needs to keep my garden manageable. Proper eco warriors - which is exactly what you need when dealing with tree care and maintenance and reasonably priced too. Some of my neighbours trees and mine in the past have been butchered by ‘handymen’. Now I see why having experienced and caring tree surgeons are the way to go. Thanks guy!read more

Jan Harvey

11:35 07 Sep 20

Very impressed with this company. The team did an excellent job of removing a tree from our front garden, grinding the... large stump and inserting pellets into what remained to kill the roots off.They worked fast but efficiently. They were friendly and cleared up all the mess as well. They didn't mind me watching ever.Would highly recommend them.Jan HarveySuttonread more

J Lindsay

18:56 24 Jul 20

Tree removal and grinding out roots and stump. Amazing service, swift response, quote and work... professional + left... my garden cleaner! Guys who attended and the back office have a great attitude!read more

Harry Doherty

19:52 16 Jul 20

My auntie had a big tree that she wanted removed but it was up against the fence and over a shed thought it would be a... problem nope not at all for these guys. Lewis even split some logs for her with no extra cost happy with price and service 5 stars from usread more

Audrey

13:35 03 Jul 20

Got a quote 1 year ago to take out 3 trees but never went ahead with works. Very happy when the quote was the same 1... year later when I decided to go ahead. Got booked in very quickly. On the day the guys turned up early, finished the job within a couple of hours and left the area very tidy. Highly recommend their services!!read more

Natalie Harley

14:40 25 Jun 20

Such a friendly, helpful and efficient team. Super impressed and would definitely recommend

Adrian Wright

12:31 17 Jun 20

Very professional service from start to finish. Managed the planning application (as in a conservation area) then... removed a large cherry tree from a London garden with difficult access, through a newly renovated house without causing any damage at all. Would highly recommend and appreciate the hard work of the team this week.read more

Helen Hughes

20:35 22 May 20

Your team were highly skilled, did a great job, were very tidy and just lovely! I’ve already recommended you to friends... and family.read more

Rob Howard

09:06 30 Apr 20

Exceptional service even in these testing times. Professional from start to finish. Queries answered promptly.The on... site teams are superb. Quick, efficient and incredibly tidy after themselves.Incredible value for money - thank you to all involved.read more

Kelly Turner

11:17 28 Apr 20

Very good price, turned up on time, great results and left the site super clean and tidy afterwards. Efficient,... pleasant to work with and good value. I would definitely use them again and would recommend.read more

Tariq Bell

10:45 20 Feb 20

Used them twice in the last year, great service both times, definitely recommend

Konstantinos Maragkos

11:18 18 Feb 20

Great team! I had an urgent case with dangerous tree that had started falling apart due to storm Ciara. They put me... ahead of the queue to do the job before storm Dennis. Great price, speed and professionalism. Highly recommended!read more

carol lomas

16:12 10 Feb 20

An excellent service. The 3 man team were professional and took time to answer questions and explain as the tree... reductions took place. Very satisfied with their work and happily recommend them.read more

Deep Grewal

14:02 07 Feb 20

Very good service and well priced. I am an estate agent in the area and like using these guys for my managed properties.

Tia Erskine

18:39 30 Jan 20

Amazing company! Very fair prices for very good quality work. The team were friendly, professional and did an... incredible job. Would highly recommend and have already booked them for future workread more

Matt Russell

13:15 24 Jan 20

Punctual, efficient, polite and did exactly what I asked. Great job!

Terry Agnew

10:02 03 Oct 19

Excellent work by the team. So pleased with how the Leyland`s look and garden was left tidier than when they arrived.... !!!!read more

Denis Gorce-Bourge

16:29 03 Sep 19

Great professional team. They came to reduce a pear tree in the garden and did a very good job. They knew what to cut... or not cut for the tree to recover from the trauma of the reduction. They had to move some pots in precaution and put back everything in place, and the cleaning has been really good. It has been almost has if they never came. I would really recommend this company as very professional and efficient at what they do.read more

A C

17:54 25 Jul 19

We had them back to do some more work for us today. This is the third time we’ve used them and it’s probably going to... continue being a yearly thing now. They always do a great job on the trees and hedges in our garden, leaving them looking so much nicer and tidier every time. Very pleased that we found out about them.read more

David Richards

07:21 25 Jul 19

Excellent service all round. Price was great, job was done swiftly (transforming my garden from a small overgrown... wilderness, into a bright, open sun filled space) and the reshaping of the trees looks fantastic. Highly recommended!read more

Luke Gibson

19:37 16 Jul 19

Very happy to recommend these guys. They cut our tree back 5 years ago and I had no hesitation digging out the invoice... and calling them again. Organised the permissions, arrived on time, pleasant staff, no hassle - Job done. Also cutting back a sticky lime tree on a hot day in protective gear. Really thanks for the service!read more

Andrey Pokul

01:09 02 Jun 19

Had my drone stuck on a tree at AONB park ( in the middle of nowhere, or box hill to be exact) at ~35 m height above... the river. Tried to retrieve it for hours with significant risk to be injured and no luck. Call for firefighters ( even they told me they are going to charge me) - they could not do it. Then I found GraftinGardens website and called them... At 20:30... On Saturday!! The guy came in no time, climbed the tree and retrieved my drone. It was the coolest man act I’ve ever seen. The cost was much less what firefighters asked.Guys know their stuff!! Great to do business with.#dronerescue #droneretrival #treeclimbers #climbersread more

Matt Vickers

10:58 11 Sep 18

Highly recommended. Great work, communication and fair price. Have posted before and after pics.